Contact
Contact Us
Contact Soin Rue Support
If you have questions about your order, our products, or general inquiries, we’re here to help.
Our team typically responds within 1–2 business days.
How to Reach Us
Email
support@soinrue.com
Business Hours
Monday–Friday, 9:00 AM – 5:00 PM PST
Mailing Address
Soin Rue
Irvine, CA, USA
(Full address available upon request)
Send Us a Message
Please include the following, if applicable, to help us assist you faster:
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Your name and email address
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Order number (if related to a purchase)
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Brief description of your question
We use your information only to respond to your inquiry.
Helpful Links
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Order Tracking
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Shipping Policy
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Returns & Refunds
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Privacy Policy
Social
Follow Soin Rue for product updates and brand news:
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Instagram: @soinrue
Get in touch
Orders are typically processed within 2–5 business days.
Once shipped, estimated delivery times are:
- Contiguous United States: 5–10 business days
- Hawaii: 7–14 business days
Delivery times are estimates and may vary due to carrier conditions or high-volume periods.
Once your order ships, you’ll receive a shipping confirmation email with your tracking number.
Tracking updates may take up to 48 hours to appear after shipment.
We work with reliable domestic carriers to deliver orders within the United States.
Carrier selection may vary depending on destination and shipping method.
Yes. We accept returns on unopened products and, in some cases, lightly used items, within 30 days of delivery, subject to inspection.
For full details, please review our Returns & Refunds Policy.
At this time, Soin Rue products are available exclusively online.
We may explore select retail partnerships in the future. Updates will be shared through our website and email newsletter.